Privacy Policy

1. Introduction

Welcome to Aaru Balloons & Flowers Decoration ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains our information practices and your rights regarding your personal data.

By accessing and using our website and services, you agree to be bound by this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and physical address
• Booking Details: Event type, date, location, guest count, budget, and special requirements
• Payment Information: Credit/debit card details, UPI, or bank transfer information (processed securely)
• Communication: Messages, inquiries, and feedback you submit through our contact forms
• Service Preferences: Decoration style preferences, flower types, color schemes, and event specifications

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device type
• Usage Data: Pages visited, time spent, links clicked, and navigation patterns
• Location Data: Approximate location based on IP address for service delivery optimization
• Cookies and Analytics: Information collected through cookies and similar technologies

2.3 Third-Party Information

We may receive information about you from third parties, including payment processors, social media platforms, and service partners, with your consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, provide quotes, arrange site visits, and deliver event decoration services
• Communication: To respond to inquiries, send booking confirmations, updates, and provide customer support
• Payment Processing: To process payments and handle billing inquiries
• Service Customization: To understand your event requirements and customize our decoration services
• Marketing: To send promotional emails, offers, and updates about our services (with your consent)
• Analytics: To understand website usage and improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations in India
• Fraud Prevention: To detect and prevent fraudulent activities and security breaches

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating our website and conducting our business, including:

• Payment processors and financial institutions
• Email service providers for communications
• Analytics platforms for website optimization
• Cloud hosting providers for secure data storage
• Event venue coordinators and delivery partners

4.2 Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect our rights, privacy, safety, or property in accordance with Indian legal requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 No Selling of Data

We do NOT sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption for data in transit
• Secure password hashing and storage practices
• Regular security audits and updates
• Restricted access to personal information
• Employee confidentiality agreements
• Secure data storage on protected servers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality and secure transactions
• Analytics Cookies: Help us understand user behavior and usage patterns
• Marketing Cookies: Used for targeted advertising and campaign performance
• Preference Cookies: Remember your settings, preferences, and service choices

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your ability to use certain features.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing communications
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided in Section 8.

8. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

We will respond to your request within 30 days of receiving it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after updates constitutes acceptance of the revised policy.